IT SUPPORT SERVICES

Pepin Co. delivers expert IT service through remote and on-site tech support. For resilient, reliable and friendly IT support services for business, we’re your team.

IT Technical Support – Remote and On Site

Our location is in Newcastle but we offer national coverage. This includes telephone contact for all troubleshooting issues, product questions or general issues, whilst our remote support technology allows us to securely access and resolve issues with your computer, network or server directly from our offices. Should the problem need escalating or a hands-on approach, our Newcastle technicians are available for on-site support.

Computer and Network Monitoring

We use industry-leading technology to monitor your systems for hardware and software issues, including anti-virus monitoring and intrusion detection. This highlights potential problems and handles them before they become critical.

monitoring

Maintenance and Optimisation

Regular proactive maintenance and optimisation will ensure that your computers are running as efficiently as possible:
● 24×7 performance monitoring
● Configuration management
● Monitoring of core Windows services and server availability
● Monitor and test backups
● Disaster recovery testing
● Microsoft Windows and 3rd party patch management

Software Installation and Support

Our technicians can assist with sourcing, installing, configuring and upgrading your software, working with your vendor to integrate system changes.

VoIP and Internet Solutions

We offer affordable, enterprise-grade VoIP solutions manageable via an online portal, and a range of fully-managed business internet services to suit your specific needs. We will also act as a technical representative for your business should problems arise.

small business it support

Maintaining strong long-term relationships with our business customers is the key to their success.

Our industry experts know small business. We believe that your provider should be your trusted business partner; understanding your business needs and goals and putting you in the best position to execute your work. Our team takes care of it all, so there’s no chopping and changing between providers. With a thorough understanding of your business system requirements, we offer affordable, tailored solutions and dedicated service so you get the best performance possible from your IT investment.