IT Technical Support – Remote and On Site
Our location is in Newcastle but we offer national coverage. This includes telephone contact for all troubleshooting issues, product questions or general issues, whilst our remote support technology allows us to securely access and resolve issues with your computer, network or server directly from our offices. Should the problem need escalating or a hands-on approach, our Newcastle technicians are available for on-site support.
Computer and Network Monitoring
We use industry-leading technology to monitor your systems for hardware and software issues, including anti-virus monitoring and intrusion detection. This highlights potential problems and handles them before they become critical.
Maintenance and Optimisation
Regular proactive maintenance and optimisation will ensure that your computers are running as efficiently as possible:
● 24×7 performance monitoring
● Configuration management
● Monitoring of core Windows services and server availability
● Monitor and test backups
● Disaster recovery testing
● Microsoft Windows and 3rd party patch management
Software Installation and Support
Our technicians can assist with sourcing, installing, configuring and upgrading your software, working with your vendor to integrate system changes.
VoIP and Internet Solutions
We offer affordable, enterprise-grade VoIP solutions manageable via an online portal, and a range of fully-managed business internet services to suit your specific needs. We will also act as a technical representative for your business should problems arise.
Maintaining strong long-term relationships with our business customers is the key to their success.
Our industry experts know small business. We believe that your provider should be your trusted business partner; understanding your business needs and goals and putting you in the best position to execute your work. Our team takes care of it all, so there’s no chopping and changing between providers. With a thorough understanding of your business system requirements, we offer affordable, tailored solutions and dedicated service so you get the best performance possible from your IT investment.
"Pepin Co has been providing IT support services to my company for 5 years. I have used a number of different support services in the past and have always been frustrated that they seemed to break more than they fixed. I have never has this problem with Pepin Co.
They are fast to respond and thorough in the resolution of any issues we have had. I highly recommend them.
They have also created and maintains our website. I am very busy and not good at making decisions about website design but they took control of the process and were very easy to work with. I am very happy with the result and glad that it didn’t prove too difficult for me."
Rosemary Salway . Director . Beyond Wealth
"Contacted Pepin Co for IT support, we
uncovered multiple issues with my business website.
Got it all sorted! Business leads coming in and PC running smooth!
Cannot recommend enough!"
Nathan Butcher . Director . NBAE
"After looking around for a website design company we decided on Pepin Co. and we couldn't be happier. Easy, efficient, cutting edge, manageable and effective. Robin and his team have superior understanding of the needs of their clients and go above and beyond to get the best result possible.
We were so happy with the final product, we engaged them for a second website for our parent company Coast Metal Recyclers. We were so happy with the service provided we also engage Pepin Co. as our ongoing IT support company. No problem too big or small will stop them (and we've had them all). Quick response times are a must for us and they deliver 100% of the time. 5 STARS ALL THE WAY"
Sherry Wood . Operations Manager . Dapto Pick A Part
Not only is this a great website that is fresh looking and easy to navigate around, it is also “search engine friendly” and easily updated with recent news about my business.
However the feature I like most about my website is the ease with which web design team at Pepin Co and I worked through the process of designing it. They had many good design concepts and so gave me some great options right from the start. It was then just a case of choosing the number of pages and the specific content. Just a handful of emails and phone calls over the course of one week and the website was up and running!
Pepin Co also provides the web hosting and maintenance as well as general IT support for my business.
I absolutely recommend Pepin Co."
Steve Tapner . Director . Dismantling Solutions