IT / FREQUENTLY ASKED QUESTIONS

At Pepin Co, we connect technology to small business.

How do you provide support?

Our IT support operates via remote access, phone and email and if the issue requires escalation, we’re happy to make on-site visits.

Can you look after all of our computer systems?
Yes, we will proactively manage and monitor all your computer systems. We offer tailored support solutions depending on your business needs and budget, as well as a full suite of IT services.
Can you manage servers?

Yes, we can manage servers.

Do you service residential and home customers too?

Unfortunately, no. We only offer our services to small to medium size businesses.

What is your turnaround time to resolve technical issues?

That does depend on the issue being investigated. But you can expect a response within 1 hour of contacting us and to be updated on our progress throughout the duration of our project. We will also present you with a time frame before beginning any work, to ensure it meets satisfaction.

We have a small office with only a few computers, can you still manage our IT?

Yes absolutely. Most of our clients are small businesses and we believe no request is ‘too small’.

We have specialised software for our business, can you still support us?

Specialised systems often come with support fees. In this instance, we will liaise with your software provider to assist with resolving any issues or technical requests.

Are your contracts fixed-term?

No, all our agreements are on a month to month basis. However, we do request 30 days courtesy notice before terminating.

Maintaining strong long-term relationships with our business customers is the key to their success.

Our industry experts know small business. We believe that your provider should be your trusted business partner; understanding your business needs and goals and putting you in the best position to execute your work. Our team takes care of it all, so there’s no chopping and changing between providers. With a thorough understanding of your business system requirements, we offer affordable, tailored solutions and dedicated service so you get the best performance possible from your IT investment.